You can leave us a message when placing your order to notify which company you want. If the logistics company you specify does not meet our shipping conditions, we will automatically choose the logistics company that can be shipped for you.
Please contact our customer service via email when an address change is needed. Our team will check to see if it's possible or not and get back to you as soon as possible.
The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.
Yes, but only before the order is shipped. You can delay the delivery by contacting our Customer Service or leave us a message when placing your order. Please note: orders can only be delayed up to 2 weeks.
The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.
Normally, the courier will try to deliver the parcel 3 times. If the 3 times are unsuccessful, the package may be placed at the package station, a neighbor's house, or a safe place, waiting for you to pick it up. We recommend you keep track of the status of your parcel in My Orders or by clicking on "Track my order". If your package is returned to the warehouse of the logistics company, you can contact the logistics company via the logistics tracking link to arrange a new delivery time.
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